Privacy Policy

1. Introduction

Thara Counsel ("we", "us", "our") is committed to handling the personal data of everyone who contacts us or engages our services with care and discretion. This policy explains what data we collect, why we collect it, how we use it, and the rights you have in relation to it.

This policy applies to all personal data processed by Thara Counsel in connection with our legal services, our website, and our client communications. It should be read alongside our Cookie Policy and our Terms & Conditions.

If you have any questions about this policy, please contact us at [email protected].

2. Data Controller

The data controller for all personal data processed under this policy is:

• Thara Counsel
• 67 Wireless Road, Lumphini, Pathum Wan, Bangkok 10330, Thailand
• Email: [email protected]
• Telephone: +66 2 254 6839

3. What Personal Data We Collect

We collect the following categories of personal data:

• Contact information: full name, email address, telephone number, and postal address where provided.
• Enquiry details: information you share when contacting us through our website form, by email, or by telephone, including descriptions of your pension situation.
• Engagement data: documents, correspondence, and information provided in the course of an active legal engagement, which may include sensitive details about employment history, financial entitlements, and identification documents.
• Technical data: IP address, browser type, pages visited, and time spent on our website, collected through cookies and analytics tools. See our Cookie Policy for details.

4. Legal Basis for Processing

We process personal data on the following legal bases:

• Contract performance: processing necessary to provide the legal service you have engaged us to perform.
• Legitimate interests: for responding to initial enquiries and maintaining client records.
• Legal obligation: where we are required to retain certain records by Thai law or professional conduct rules.
• Consent: for non-essential cookies and marketing communications, where you have given explicit consent.

5. How We Use Your Data

We use the personal data we collect to:

• Respond to your enquiry and assess whether our services are appropriate for your situation.
• Deliver the legal services described in our engagement agreement.
• Communicate with you throughout your matter — by email, telephone, or video call as agreed.
• Comply with our professional obligations under Thai law, including record-keeping requirements of the Lawyers Council of Thailand.
• Improve our website and services through anonymised analytics data.

We do not sell personal data to third parties. We do not use your data for automated decision-making or profiling.

6. Data Sharing

We share personal data only in the following circumstances:

• With your consent: for example, when corresponding with pension funds, authorities, or overseas legal counterparts on your behalf.
• Service providers: we use trusted third-party services for secure document storage and website analytics. These providers are contractually bound to handle data only as instructed by us.
• Legal requirement: where disclosure is required by a court order or applicable law.

7. Data Retention

We retain personal data for the following periods:

• Enquiries that did not proceed to engagement: up to twelve months from the date of last contact.
• Client engagement files: seven years from the date the engagement concluded, in accordance with professional record-keeping requirements.
• Website analytics data: up to twenty-six months, in anonymised form.

After the applicable retention period, data is securely deleted or anonymised.

8. Data Security

We take the security of personal data seriously. Our measures include:

• Encrypted transmission of data between our website and your browser (TLS/HTTPS).
• Password-protected and access-controlled document storage systems.
• Restriction of access to personal data to those team members who require it to perform their role.
• A documented procedure for responding to any data security incident, including notification to affected individuals where required.

9. Cookies

Our website uses cookies to enable basic functionality and, with your consent, to collect anonymised analytics data. Full details of the cookies we use and how to manage your preferences are set out in our Cookie Policy.

10. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to request correction of inaccurate or incomplete data.
• Right to erasure: to request deletion of your data in certain circumstances.
• Right to restrict processing: to request that we limit how we use your data while a concern is being resolved.
• Right to data portability: to receive your data in a commonly used, machine-readable format.
• Right to object: to processing based on legitimate interests.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond within thirty days.

Thailand's Personal Data Protection Act B.E. 2562 (2019) ("PDPA") governs the processing of personal data in Thailand. You also have the right to lodge a complaint with the Office of the Personal Data Protection Committee if you believe your rights have been infringed.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Children

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently done so, please contact us so we can promptly delete the relevant data.

13. Changes to This Policy

We may update this policy from time to time. Where changes are material, we will post a notice on our website and update the "Last updated" date at the top of this page. Continued use of our services following such notice constitutes acceptance of the revised policy.

14. Contact

For any questions about this policy or to exercise your data rights:

• Email: [email protected]
• Address: 67 Wireless Road, Lumphini, Pathum Wan, Bangkok 10330, Thailand
• Telephone: +66 2 254 6839